Shipping & Warranty

Ergo H.Q. LLC SALES POLICIES ORDERING:

All purchase orders and cancellations must be issued IN WRITING and faxed, mailed or e-mailed to Ergo H.Q. LLC. Customer cancellations must be confirmed IN WRITING to Ergo H.Q. LLC. Ergo H.Q. LLC will cancel orders remaining open in excess of 10 days from date of PO receipt or from customer required ship date, unless otherwise noted.

All orders for items that are in stock will be expedited/shipped within a 48 hour period upon receipt of a confirmed purchase order in writing.

If any item in your purchase order is not in stock, you will be notified. Upon notification, you will have the following three options to choose from in regard to your order:

Ship the items that are available now and back order the out of stock items. (Split-shipment)

Hold the order until all items are in stock and then ship the entire order complete. (Hold and Consolidate)

Ship the items that are available now and cancel the order for items not in stock.

 

TERMS OF SALE:

All dealers may choose to apply for credit terms with Ergo H.Q. LLC by completing our credit application. Upon approval of the credit application, net 30 days terms will be extended to you along with a pre-set maximum credit limit. There is an automatic late penalty fee of $24 for any invoice that is not paid within 30 days from the date of our invoice. In addition, past due accounts are subject to a finance charge of 1.5% per month, which is 18% annually. Any check returned for insufficient funds will be assessed a $25 fee.

For clients with no credit account with Ergo H.Q. LLCfull payment in advance will be required for all orders. Payment must be received within 48 hours to retain available inventory.

Ergo H.Q. LLC reserves the right to adjust pricing at any time.

 

SHIPPING INFORMATION: 

Ergo H.Q. LLC responsibility ceases and title of goods is passed to the customer when a shipment is accepted for transportation by any carrier from our warehouse. Carrier routing will be established by Ergo H.Q. LLC if it is not otherwise indicated on Client’s purchase order.

The customer is responsible for any applicable fee’s associated with address corrections made after the product has left our facility.

All freight charges for shipments will be added to the Ergo H.Q. LLC invoice and billed to the customer unless otherwise instructed on the purchase order.

For 3rd Party Shipments, if any shipment is received damaged, please note the damage on the Carrier freight bill at the time of acceptance and immediately file a claim for appropriate damages with the Carrier. Any concealed damages must be reported to the transportation company within 15 days from the date of delivery. All damaged merchandise claims must be filed directly with the delivering Carrier.

Shipping quotes are valid only until expiration date.

 

If you are not satisfied with your merchandise, or if you find that it is defective or damaged, it may be returned or exchanged within 30 days of the original purchase date from Ergo H.Q. LLC with proof of

After 30 days, Ergo H.Q. LLC will replace the defective or damaged parts and components based on the guidelines within the limited warranty.

A Return Merchandise Authorization (RMA) number must be obtained to process the return and is valid for 30 days from date issued and must be included with the returned product.

Merchandise returned free of defects or damages must be returned in its original packaging and in re-saleable condition. Customer must return the merchandise freight prepaid to Ergo H.Q. LLC’s designated location. Ergo H.Q. LLC will not refund to customer the original shipping charges. In addition, Ergo H.Q. LLC can assess up to a 25% restocking fee against the Customer’s account on all non-defective returns for refund/exchange.

Credit for the full cost minus shipping and processing fees, where applicable, will be issued to customers upon receipt of the returned merchandise.

Damages due to freight carrier mishandling and/or concealed damage, must be reported within 15 days of receipt of product. Credit for damaged merchandise will be issued to customers upon resolution of the claim to the freight carrier on behalf of the customer.

Damages done when shipping 3rd party are not covered in this return policy. Customer will be responsible for any claims that need to be filed with the 3rd party carrier, both Trucking and Fed Ex/UPS.

 

LIMITED WARRANTY

On chairs, Casegoods, Adjustable Height Frame, Monitor arm and PWG-PLUG Branded electrical products. are warranted from the date of purchase against failure due to material and workmanship as follows: • 5 Years on component parts including Control mechanisms, pneumatic cylinders, wood, plastic parts, base and casters. • 3 Years on upholstery fabric and foam against wear and deterioration. • Leather is not warranted against routine scratching and scuffing, as leather is subject to minor blemishes in use. 5 Years ON All Casegoods, 3 YEARS ON Adjustable height Frame and monitor Arm, 1 YEAR FOR PWG-PLUG Branded Electrical products

 

 

All warranties are limited to the original purchaser for normal commercial usage defined as a standard forty hour work week by persons weighing 250 lbs. or less. This warranty will not cover labor, freight or damage from misuse, abuse, negligence, alteration, accident, vandalism, rusting, acts of nature or any other event beyond the control of Office Star Products. The warranty does not cover cosmetic damage that may result from normal use. Liability for incidental or consequential damages is excluded. The user assumes all risk of injury resulting from use of this product. When usage is more than 40 hours per week, a two year warranty on all parts applies. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.